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FAQs

GENERAL 

Where is SunDrift based?

We are based on the little island of Ireland and we are proud of our Celtic roots. All of our products are designed in and shipped from Ireland. 

 

How safe is your website? Can I shop with confidence?

Our website complies with industry standards through SSL (Secure Socket Layer) encryption, meaning personal information such as your name, address and password (if you have an account) are encrypted before they’re transferred from your computer to our website. You’ll also see a padlock symbol in your browser’s address bar that shows that the website is secure. We do NOT store any payment details such as credit or debit card numbers on our systems, and all payment processing is provided in a secure environment.

 

How do I get in touch with the Customer Services Team at SunDrift?

Send us an email to hello@sundriftstore.com or pop us a DM on Insta (@sundriftstore) and we'll get back to you as soon as possible. 

If your enquiry is related to an order you have placed, please make sure you include your Order Number so we can deal with it efficiently.

  

Do you have a newsletter that I can sign up to?

We sure do! Enter your email in the bar at the bottom of the page to subscribe to our newsletter and be kept up-to-date with new product launches, travel tips and promotions! You won't want to miss out. If later you want to stop receiving the newsletter just click on the ‘unsubscribe from the list’ link at the bottom of the emails we send you.

PRODUCT QUERIES 

How do I know if 55-litres is the right size for me? 

That's a great question! 55-litres is a pretty standard size and will do for a short 2 week holiday or a longer 3 month adventure. We're big believers in not overpacking, after all who wants to haul around three sundresses for months on end that you never end up wearing? The 55-litres will help to ensure you bring what's essential, with room to squeeze in a bit more along the way. 

We have some very handy size guides available that you can check out here. Our backpacks are built to fit the average female torso frame of 14 - 18 inches however the breathable back frame is adjustable and can be elongated by up to 6 more inches for any taller people. 

We offer returns within 30 days of purchase which allows you to try our backpacks on at home to ensure they fit.

 

What is the quality of the backpacks like? 

Great quality is very important to us and our bags have just that, if we do say so ourselves! The material our backpacks are made from is strong and durable, and the tight-knit stitching will ensure your backpack stands the test of time. 

 

What are your backpacks made from?

We're proud to share that our backpacks are primarily made from recycled plastic. Our backpacks once had a previous life where they roamed the earth as soda bottles, water bottles and food jars, or in other words products derived from PET (polyethylene terephthalate). 

To make our backpacks, these PET products are collected, sorted and recycled. They are then refined into flakes to create recycled PET that can be turned into products such as our backpacks! Using this kind of technology to recycle waste is a huge step forward to a greener, safer and cleaner planet.

 

Where are your backpacks made?

Our backpacks are designed in Ireland.

We have a fantastic Chinese manufacturing partner who can produce high quality recycled backpacks and is committed to making these products ethically. All of their workers are paid above minimum wage and have reasonable working hours. Our manufacturer adhere's to our Ethics Policy which you can view here.

 

Are your backpacks vegan?

Yes, all of our products are vegan and cruelty-free. We love our furry friends and want to protect them.  

 

How do I adjust the straps?

Start by putting your backpack on loosely. If you feel the back frame is a bit short for you, use the velcro at the back to make it longer (up to 6 inches).

Once it is sitting comfortably, do the following steps:

The first thing you're going to want to do is buckle the waist belt and adjust the position (using the shoulder straps) so that the padding rests on top of your hip bones. Make sure it fits snugly and is comfortable; you want it to feel secure but not pinch you. 

Next tighten the shoulder straps so that they hug your shoulders and back but, again, don't pinch you. Most of the weight should be on the waist belt so that you avoid straining your back and neck muscles. 

Tighten the load-lifter straps to bring the upper part of the backpack a bit closer to your back. The load-lifters should form an approximately 45 degree angle with the back panel of the backpack and with the horizontal plane that is tangent to the top of your shoulders. If you feel like the shoulder straps are starting to pinch your armpits or shoulders, you probably just over tightened the load-lifters. Like with all the other straps, aim for comfortably snug, not so tight that it’s inflexible.

Lastly, tighten the front strap which is also known as the sternum strap. Usually this should sit about an inch below your collarbone, but we have built our backpacks so that you can move this strap above or below your breast area so feel free to adjust accordingly. The purpose of this strap is to relieve stress on your shoulders by pulling the shoulder straps slightly closer together, however don't pull it too tight. Just remember, it's all about feeling comfortable and supported. 

Backpacks for women

 

Is there a rain cover included?

Yes of course! All of our backpacks come with a built-in rain cover attached that can be found hidden in the bottom of your pack. 

 

Why do the prices of your products fluctuate?

All of our products have a set price in EUR (€). If you prefer you can can purchase in AUD ($), USD ($), CAD ($), or GBP (£). However please note: the prices of our products in currencies other than EUR may fluctuate (up or down) from time-to-time based on the currency exchange rate at that time.

SUSTAINABILTIY

We're proud to share that the main material our backpacks are made from is recycled material. Our backpacks once had a previous life where they roamed the earth as soda bottles, water bottles and food jars, or in other words products derived from PET (polyethylene terephthalate). 

To make our backpacks, these PET products are collected, sorted and recycled. They are then refined into flakes to create recycled PET that can be turned into products such as our backpacks! Using this kind of technology to recycle waste is a huge step forward to a greener, safer and cleaner planet.

We strive to make our products as sustainable as possible, however the reality is that not all elements of our backpacks can be made from recycled material (think hard buckles and zips). We are constantly trying to improve this and will continue to ask our manufacturers to swap disposable materials for recyclable ones.

In keeping with our beliefs, the packaging your backpack is delivered in is also made with recycled materials. Within our workspace we also make our best efforts to work towards our mission of a cleaner planet. We create minimal waste (preferring to avail of every service online), we avoid single use products as much as possible, and we try to reuse boxes and packing materials that come into our office.

ORDERING

How do I order from your website?

Once you’ve found the product you want to buy, simply click the ‘Add to Cart’ button. The product will then be added to your ‘Shopping Bag’ which can be found in top right of the page. We’ll display the total number of products that have been added and you can add multiple products to your ‘Shopping Bag’ during your visit. Once you’re ready to place your order, click on ‘Checkout’ or the bag icon to start the ordering process.

Follow the prompts throughout to complete your billing and delivery address details. To make your checkout easy we accept all major debit/credit cards, PayPal and Google Pay.

How do I know that I’ve successfully placed an order?

Once you’ve been through the checkout process, you’ll see a screen that will confirm your order has been submitted and you’ll also be shown your Order Number. You will receive a confirmation email containing the same information: please check your inbox and also your junk/spam folder. If you receive your confirmation email, please contact us at hello@sundriftstore.com. 

When will I be charged for my order?

You will be charged as soon as your card or PayPal/Google Pay transaction is authorised and completes. If we can't complete your order, we'll refund all sums you have paid.

 

DELIVERY 

We offer free delivery worldwide. All of our orders are sent from Ireland via our shipping partner, An Post. You can find out the shipping times here.

RETURNS 

What is your return & refund policy?

We offer returns to customers within 30 days of purchase. This allows you to purchase our backpacks and try them on at home before deciding if you would like to keep it or not. 

If you would like to return your item please email hello@sundriftstore.com and include your Order Number in the email. We will then verify if you are entitled to a refund and, if so, process it accordingly. 

You will incur the cost of shipping the product back to us. We will let you know the address to post your item back to once you email hello@sundriftstore.com quoting your Order Number. 

We can only refund an item once we have received it back and not beforehand. Once we have received your package, your refund will be processed within 7 business days.

Refunds are only made on the amount you paid for the item. If you purchased an item at a discounted rate, the discounted amount you paid will be refunded (i.e. not the full price).

Refunds can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

A refund usually takes 3 to 5 business days to be credited back to you. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). 

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