We plant trees to offset our carbon emissions 🌱 🌿🌲

FAQs

GENERAL 

Where is SunDrift based?+

We are based on the little island of Ireland and we are proud of our Celtic roots. All of our products are designed in and shipped from Ireland and we are 100% Irish owned. 

How do I get in touch with the Customer Services Team at SunDrift?+

Send us an email to hello@sundriftstore.com or pop us a DM on Insta (@sundriftstore) and we'll get back to you as soon as possible. 

If your enquiry is related to an order you have placed, please make sure you include your Order Number so we can deal with it efficiently.

How safe is your website? Can I shop with confidence?+

Our website complies with industry standards through SSL (Secure Socket Layer) encryption, meaning personal information such as your name, address and password (if you have an account) are encrypted before they’re transferred from your computer to our website. You’ll also see a padlock symbol in your browser’s address bar that shows that the website is secure. We do NOT store any payment details such as credit or debit card numbers on our systems, and all payment processing is provided in a secure environment.

Do you have a newsletter that I can sign up to?+

We sure do! Enter your email in the bar at the bottom of the page to subscribe to our newsletter and be kept up-to-date with new product launches, travel tips and promotions! You won't want to miss out. If later you want to stop receiving the newsletter just click on the ‘unsubscribe from the list’ link at the bottom of the emails we send you.

PRODUCT QUERIES  

What are your products made from?+

We're proud to share that most of our products are primarily made from regenerated materials, such as recycled plastic. For example, our backpacks and towels once had a previous life where they roamed the earth as soda bottles, water bottles and food jars, or in other words products derived from PET (polyethylene terephthalate). 

To make them into our gorge products, these PET products are collected, sorted and recycled. They are then refined into flakes to create recycled PET that can be turned into products such as our backpacks! Using this kind of technology to recycle waste is a huge step forward to a greener, safer and cleaner planet.

All of our that are products made from recycled plastic are Control Union Certified with the Global Recycled Standard.

Where are your products made?+

All of our products are designed in Ireland.

We have a fantastic partners across Europe and Asia who manufacture our products to a high quality and are committed to making these products ethically. All of their workers are paid above minimum wage and have reasonable working hours. Our manufacturer adhere's to our Ethics Policy which you can view here.

Are your products vegan?+

Yes, all of our products are vegan and cruelty-free. We love our furry friends and want to protect them.  

Why do the prices of your products fluctuate?+

All of our products have a set price in EUR (€). If you prefer you can can purchase in AUD ($), USD ($), CAD ($), or GBP (£). However please note: the prices of our products in currencies other than EUR may fluctuate (up or down) from time-to-time based on the currency exchange rate at that time.  

BACKPACK QUERIES  

How do I know if 55-litres is the right size for me?+

That's a great question! 55-litres is a pretty standard size and will do for a short 2 week holiday or a longer 3 month adventure. We're big believers in not overpacking as it's better for the environment if you pack light - the lighter the plane, the less carbon emitted. The 55-litres will help to ensure you bring what's essential, with room to squeeze in a bit more along the way. 

Our backpacks are built to fit a torso frame of 14 - 18 inches, which is the average female torso length, however the breathable back frame is adjustable and can be elongated by up to 6 more inches for any taller people. We have some very handy guides to measure your torso length available that you can check out here

We offer returns within 30 days of purchase which allows you to try our backpacks on at home to ensure they fit.

What is the quality of the backpacks like? 

Great quality is very important to us and our bags have just that, if we do say so ourselves! The material our backpacks are made from is strong and durable, and the tight-knit stitching will ensure your backpack stands the test of time. 

How do I adjust the straps?+

Check out our detailed Guide to fit your backpack to your body comfortably.

Is there a rain cover included?+

Yes of course! All of our backpacks come with a built-in rain cover attached that can be found hidden in the bottom of your pack. 

SUSTAINABILITY

We care about the planet and want to do our best in protecting it. That's why we're proud to share that we use as much regenerated materials as possible when creating our products. This material, such as recycled plastic, would have otherwise ended up as landfill or ocean waste.

Where it is not possible to use recycled plastic, we look at alternative eco-friendly options such as bamboo. We are constantly striving to improve and looking at innovative ways of working with regenerated material. 

We either use carbon neutral shipping partners or, where not possible, we offset any carbon emissions that is caused from shipping our products. We do this by planting native trees in the West of Ireland that will never be cut down. We have partnered with registered Irish charity, Hometree.

In keeping with our beliefs, as much of our packaging as possible is either made from recycled plastic or is recyclable. Within our workspace we also make our best efforts to work towards our mission of a cleaner planet. We create minimal waste (preferring to avail of every service online), we avoid single use products as much as possible, and we try to reuse boxes and packing materials that come into our office.

ORDERING

How do I order from your website?+

Once you’ve found the product you want to buy, simply click the ‘Add to Cart’ button. The product will then be added to your ‘Shopping Bag’ which can be found in top right of the page. We’ll display the total number of products that have been added and you can add multiple products to your ‘Shopping Bag’ during your visit. Once you’re ready to place your order, click on ‘Checkout’ or the bag icon to start the ordering process.

Follow the prompts throughout to complete your billing and delivery address details. To make your checkout easy we accept all major debit/credit cards, PayPal and Google Pay.

How do I know that I’ve successfully placed an order?+

Once you’ve been through the checkout process, you’ll see a screen that will confirm your order has been submitted and you’ll also be shown your Order Number. You will receive a confirmation email containing the same information: please check your inbox and also your junk/spam folder. If you receive your confirmation email, please contact us at hello@sundriftstore.com. 

When will I be charged for my order?+

You will be charged as soon as your card or PayPal/Google Pay transaction is authorised and completes. If we can't complete your order, we'll refund all sums you have paid.

DELIVERY

Our shipping is 100% carbon neutral. We delivery to a number of countries across the world. You can find out the shipping locations and costs here.

RETURNS

What is your return & refund policy?+

We offer returns to customers within 30 days of purchase. This allows you to purchase our backpacks and try them on at home before deciding if you would like to keep it or not. 

If you would like to return your item please email hello@sundriftstore.com and include your Order Number in the email. We will then verify if you are entitled to a refund and, if so, process it accordingly. 

You will incur the cost of shipping the product back to us. We will let you know the address to post your item back to once you email hello@sundriftstore.com quoting your Order Number. 

We can only refund an item once we have received it back and not beforehand. Once we have received your package, your refund will be processed within 7 business days.

Refunds are only made on the amount you paid for the item. If you purchased an item at a discounted rate, the discounted amount you paid will be refunded (i.e. not the full price).

Refunds can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

A refund usually takes 3 to 5 business days to be credited back to you. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). 

CONTINUE SHOPPING